Back to Home

Terms of Use

Please read these terms carefully before using our services.

Last Updated: March 5, 2025

1. Acceptance of Terms

By accessing or using the services provided by NoMoreOdors.com ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to all of these Terms, you may not use our services.

2. Description of Services

NoMoreOdors.com provides professional odor removal services for residential, commercial, and specialized environments, including but not limited to homes, vehicles, boats, aircraft, and commercial spaces ("Services").

3. Service Appointments and Cancellations

3.1. Scheduling: All service appointments must be scheduled in advance and are subject to availability.

3.2. Cancellations: Cancellations must be made at least 24 hours prior to the scheduled appointment time to avoid cancellation fees. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the quoted service price.

3.3. Rescheduling: Appointments may be rescheduled without penalty if done at least 24 hours in advance.

4. Payment Terms

4.1. Pricing: Service pricing is based on the square footage of the treatment area, the type and severity of the odor, and other factors as determined by the Company. All pricing is subject to change without notice.

4.2. Deposits: A deposit may be required to secure an appointment. Deposits are applied to the final invoice.

4.3. Payment Methods: We accept major credit cards, checks, and electronic payments. Payment is due upon completion of services unless otherwise agreed upon in writing.

5. Service Guarantee

5.1. Satisfaction Guarantee: We guarantee our odor removal services will eliminate the specified odors. If you are not satisfied with the results, we will re-treat the area at no additional cost, provided that:

  • The source of the odor has been completely removed
  • You notify us within 15 days of the initial treatment
  • No new sources of odor have been introduced

5.2. Limitations: Our guarantee does not cover:

  • Odors from ongoing sources that have not been removed
  • New odors introduced after treatment
  • Areas not included in the original treatment
  • Situations where preparation instructions were not followed

6. Customer Responsibilities

6.1. Preparation: Customers are responsible for preparing the treatment area according to our instructions, including but not limited to:

  • Removing all people, pets, and plants from the treatment area
  • Removing or covering sensitive items as instructed
  • Providing access to the treatment area
  • Removing the source of the odor when possible

6.2. Notification: Customers must notify us of any special conditions, concerns, or requirements before treatment.

6.3. Safety Compliance: Customers must comply with all safety instructions provided by the Company, including vacating the premises during treatment and ventilation periods.

7. Limitation of Liability

7.1. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our Services
  • Any damage to property resulting from the use of our Services
  • Unauthorized access to or use of our systems
  • Any other matter relating to our Services

7.2. In no event shall the Company's total liability to you for all claims exceed the amount paid by you to the Company for the Services.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website. Your continued use of our Services after such modifications will constitute your acknowledgment and agreement to the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which our principal place of business is located, without regard to its conflict of law provisions.

11. Dispute Resolution

Any dispute arising from or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the county and state of our principal place of business.

12. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

13. Contact Information

If you have any questions about these Terms, please contact us at:

NoMoreOdors.com
Email: info@nomoreodors.com
Phone: (888) 611-ODOR